It does vary, our local branh of halfords is very good, ( kidderminster), and the parts lad there always goes out of his way to help you out, and as I havea discount card the servicing stuff works out pretty good, and I am a big fan of the professional tools range, great bits of kit. Also can't knock the opening times, very convenient for doing weekend/ nightime repairs ...

However, go to the oldbury halfords and its awful, no one is interested, can't be arsed to help etc, and just get the impression people are there as a slave to the wage.

Having a good manager is reflected 10 times over in the staff, as happy staff will work hard and enjoy it, so it dosn't even feel like hard work, treat people like ginge seems to have been treated and all it does is piss people off and put backs up, which means grumpy unhelpful staff and unhappy customers. It is quite appaling how many supposed "managers" cannot manage thier breakfast, let alone a team of people....and tht applies everywhere, not just halfords.