I'm afraid i have to hold my hands up to this one.

I am indeed a one man band and two weeks in bed caused me a serious problem.

The back log of work it caused was imense to the point where i put in two 70 hour weeks before i went on holiday.

When Andy dropped the dash of he stated there was no hurry which so with other customers screaming for work his dash got put down the list.

I did however coat all the black parts at the end of another run.

I ordered in some dark grey flock. I asked for dark grey and they sent me Pantone colour 403 which is titled dark grey.

When Andy text me to say he needed the dash i was still pretty ill and work was stacking up so i inlisted some help to get some dashes coated and packed up and sent out. The person tried very hard to help me out but struggled to get everything sorted eg courier deliveries round their own job and didn't have the experience coating i did.

When Andy left a message (i was driving) i was back to full health and rang him back within a couple of minutes. He stated that he was not happy with the finish or colour of the grey.

I imediatly offered for him to return the dash at my cost to have it re prepped and coated but Andy wanted a refund which he is perfectly entitled to. Andy had already said in the coversation that he was more than happy with the finish of the black parts which were about 50% of the job so we agreed on a refund of £125 (84%).

I did drop the ball on this one and i apologise to Andy.

I have been flocking now for nearly 3 years and hopefully you will see (maybe from a simple google) that my happy customers far far out way any unhappy ones.

Doug - still on holiday til monday.