Originally Posted by LHD220Turbo
i agree both sides of the story should be heard, but how can Doug defend the quality of the workmanship? - you cannot defend that at all
other people may have had a different experience with Doug, but RSandy's expereice is obviously not a good one
Workmanship looks shocking to me, im sure Doug wont try and defend it TBH, he obviously just (uncharacteristically) just rushed it out the door, and didnt look at it well enough to notice that the glue hadnt settled to his usual high standards for some reason.
But of course without his side of the story we have no way of knowing.
For example (and im not saying it is the case) the customer says they prepped it, perhaps they left chemicals on it that caused that to happen or similar.
Without doug's side of the story too, its just a witch hunt really.
Although whatever the circumstances it shouldnt have left him looking like that of course, things certainly dont normally do so!