Looks great second time around.

Thats the sort of finnish that Doug also normally gives, I personally know at least 10 people who have had a spot on job done by him, so that job they have done is exactly the sort of job Im amazed you didnt get the first time.

As you say, it can only be a case of him rushing to finnish it to a timescale rather than to a standard due to you (quite rightly with the unfortunate delay you suffered) hassling him to get it done, thats far from typical though, and at least he refunded you when he knew you were unhappy, and before you say about the thread of legal action, TBH thats what everyone always says and never goes through with over 100 quid or whatever normally so I really do doubt that he was scared into a refund, im sure it was more just a case of at that point he realised how genuinely unhappy you were.

Doug's a good friend of mine, so read my post as biased by all means, but the reality is I genuinely am only commenting on his work based on what I know is the usual standard of his work and not based on the fact "he's a mate", this should ring true to you yourself as well from the large number of independant recomendations you got to go and see him, so I hope you can see how atypical this service is from him, everyone makes mistakes at the end of the day, and he's given you a full refund and ended up personally out of pocket for materials etc as a result (again, quite rightly so, but im just pointing out he has ultimately done what he can to rectify it with a full refund, and im sure that he also would have been prepared to redo it if you choose to give him the chance to correct it)