before i begin, i shall point out this is in no way sladerous, just purely my experiences over the past couple of months in trying to get my series 2 rs turbo dash and trim flocked

in mid december i contacted a company called suffolk flocking services. upon receiving a very competitive quote, and seeing examples of their work on their homepage, i decided to bite the bullet and embark on the drive down from birmingham to deliver. 6 hour round trip, couriers too busy and expensive in the festive period when it comes to large parcels.

the dash was dropped off in 2 pieces, along with the centre console, and upper and lower steering cowlings. the large section of dash was to be done in DARK GREY, with the rest done black, so a very subtle two tone effect was the desired result.

he was paid in full upfront for the work, and i was due to receive it no later than 24th december, which was nearly 2 weeks after i delivered it.

7 weeks later, i had dealt with the following excuses:

*ran out of grey flock
*he had the flu and cudnt work, FOR 2 WEEKS!!!

then, upon becoming very suspicious, i demanded the parts back. he agreed to do so, and informed me it was all dropped off at the couriers thursday morning, to be with me on the friday, and as such should stay home to receive it, which i did....

......no parcel turned up. i contacted him for the courier information. he gave me the WRONG COURIER COMPANY NAME AND WRONG PHONE NUMBER. i managed to track them down via a trial and error search on google.

i then asked them to track my parcel, at which point i discovered he gave me a FALSE TRACKING NUMBER.

i tried to contact him numerous times over the weekend demanding answers, and he simply did not answer the phone. i got friends to call him and see if he would answer, which he did, he was just ignoring me.

then on the tuesday i got a call from the courier company who were trying to keep me informed incase there was a mix up. the courier company told me he had just that second walked in and delivered the parcel, and it would be with me on the wednesday.

i contacted suffolk flocking to ask why he lied and wasted my time and made me take a day off work to wait for a parcel. he said it was given to the courier on the thursday, and they were the liars. this is bearing in mind the courier had supplied me with a booking in recepit stating 12.14pm, tuesday.

to save wasting more time off work, i went and picked up the parcel direct from the courier depot in my area, then tok it home to be opened

and here was the result....

...bearing in mind we clearly agreed on DARK GREY main dash, and black everything else...



as you can see, hell even stevie wonder could see, this isnt remotely close

and this is the finish....



and this is the very accurate glue application in all its glory...



even more gutting was the fact that i found a lot of small areas where there was not enough flock to hide the original plastic finish, and also areas where the flock had been flatted due to bein touched before it had chance to cure.

to say i was gutted would be an understatement!!!

i contacted suffolk flocking, and again the phone was left to ring. i ended up seeking legal advice, leaving numerous answerphone messages to suffolk flocking, and then finally got a call back

yet more excuses, yet more lies. apparently he is very happy with this sort of finish, he thinks the colour is a very dark grey, because thats what it says on the bag. the flattened areas of flock were to be expected, even tho no other flocked dash ive seen has ever had this problem.

in the end, with the threat of legal action, i managed to get a refund, although not covering my delivery fuel costs, nor my time wasted, but i was at the point of just wanting to give up and wipe my hands of the company

so, word of warning. anybody who wishes to have any flocking work done, please, read my story, look at the pictures, i do not need to explain how i feel towards the company, as that would be slanderous, but i believe the proof is all there.

THINK VERY CAREFULLY ABOUT WHAT YOU HAVE SEEN AND READ HERE BEFORE SENDING ANY PART OF YOUR PRIDE AND JOY DOWN TO SUFFOLK FLOCKING SERVICES!!!!