Originally Posted by MrsFrog

I must be having a :blonde: day because I dont think i understand what your problem is...

Even if u missed them when they called out to read your meter, or they didn't come at all, you always have the option to read the meter yourself and phone them your reading. When you receive your bill and there is an "E" after the reading, you know its an estimate. So it is up to you to check it out and then send them the right reading. They always then send you a new bill adjusted with the new readings... Unless they actually have access to your meter one way or the other, they can only rely on estimates until they have an accurate reading....

Now if you just think that its too much based on previous bills, you can ask them to come and check there is no electricity leak in your house. They usually are quite happy to send someone fairly quickly to check you electricity.

Another good way to avoid higs and lows inherent to the seasons, is to pay monthly by direct debit. Its a good way to have always the same amount to pay and the summer bills usually put you back in credit.

If you thinnk you are just being over charged, there is a web site www.uswitch.co.uk which helps you find out which is the best value supplier in YOUR area.

Hope this helps...
And if I am completely off.... then sorry...!!!