Well... what a fookin rip off.

An auld chap I know rang me to ask for help getting his Orange Broadband going.

So I goes over thinking it was going to be something daft like driver for the modem not installed or a windows component missing.

Spent 5 hours with the guy.

If you order their 'Starter Pack' which ISNT free its £14.99 a month.... you cant get telephone support on the 0870 number you have to ring their premium rate number at 50p a minute.

SO... after loads of head scratching and exhausting all the tests I could think off we bit the bullet and rang support....

Which is in......................... FOOKIN INDIA !!!

So I started speaking to some fella who's accept was so thick you could hardly understand him, he knew fook all about the problems and kept stalling by repeating everything I said to him and then when I asked him a direct question he cut me off, so I rang back, we go through the whole thing again, ask a direct question, put me on hold..... never came back, rang back again, call answered but no one there...

Gave up in the end.

Rang Customer Service, spoke to a nice english girl, complained about the shite support and she did apologise but was powerless... asked if there was any kind of secondline support in the UK.... told no there is one support number and that all calls are diverted to whichever one of the three call centres has operators available, only one of them is in the UK.

We got conned out of £10 or more in premium rate calls and are STILL no further forward.


Needless to say its going back tomorrow and he will be signing up with someone else.


SO..... a warning to all... if you are tempted by the cheap price... forget it, just walk on by to what may seem a slightly more expensive deal... but believe me it will be cheaper in the long run.



What was the problem ? Well... basically I narrowed it down to either username & password or the Broadband line wasnt there or was faulty.