Originally Posted by Dan
In all honesty mate i'd tell him to fuck right off!
So what if he goes and tell his mates, they are probably all like him anyway and in reality you don't want customers like that!
The people that do use you with trust will be the ones you'll make money from and continue to grow a business with, at the end of the day they all know your a reputable breaker!
Just get your invoices marked as has been said and advise people your item's are 'sold as seen' but tested first
Took the words straight out of my mouth, you have as far as I know an impecable reputation, so what if some pleb tells his mates?
I'd tell him your more than happy to swap his 'faulty' fan for a new one, but as you test all items before they go out, if the next set are also found to be faulty, then in your opinion there is a problem somewhere other than the fans, and you will not swap or refund a second time.