Oldest trick in the book this.. buy same product as you have thats broken- Take back broken item for a refund.
Hey presto new product that works perfectly and £0 cost to you

ARGOS deal with it all the time..

It amazes me why some people think they can get away with it with breakers and people who are clued up.

Also in the 7 or so years of being in retail ( which you technically are) of all the people who come in and moan/phone up threatening you with the press/local radio/tell all their mates/come down and shoot you etc etc etc.

I have never ever had anyone do anything of the sort.

Its the ones who say nothing that do!!!


So in reality tell Mr FANS- to sod off and infuture not to bother ringing you when he wants some other parts but to go to a less reputable dealer ( of which their are loads) and pay through his nose.
Tell him his address is on your "black list" and you will no longer post or supply parts to that address.

Jake