Originally Posted by NeilFromNorfolkNoCar

Ive had hell and all problems with o2 in the past 2 weeks, ive had a 6280 for 6 weeks and 2 weeks ago it went faulty (white then black screen) Reported it faulty to o2 and they initially tried to make me take up an insurance claim, saying that id dropped it!! Then foned back to cancel the claim and was told that even though id bought it online, i wouldnt be able to get it swapped/repaired unless i visited the shop! Spoke to the shop and was told that as id bought it online they didnt want anything to do with it! Spoke to someone again on Tuesday (1 week and 1 day since reported) to be told that they now could sort it out online, but i would have to send mine back first (paying whatever it costs for recorded delivery)!! Was awaiting a returns address to be emailed to me when i recieved an order confirmation, foned em to query this and was told they had made an error and sent me a replacement, was well happy so just needed to get the return address to send mine.... The guy reeled it off and established that it was 2 minutes from my work, and if they had told me this from the start could have taken it there to be repaired! They have basically lied to me several times, advised me to commit fraud, and basically fucked it right up!!