Jim - I am really sorry to hear about this and feel for you mate. Hundreds of people go through the same shit from the same tuners every year. I can't believe that they're seriously still in business. If there is anything I can do to help...let us know.
Seems everything I've heard from BSW's garage has been a sad story.
Hope you get everything sorted mate....would be a great shame to break it. Don't let these people discourage you. Forget the past and look into the future mate.
Bests - Sunny.