Im with virgin on 10 meg, now via speed tests in the past its allways come back near on 10meg,

now the last two weeks my nets been worse than the dial up days!

Im on the case with virgin support, but not getting anywhere fast, they ask me to do something , then send a report and they come back to me all fine! ( no it fucking aint ) then ask me to try something else



Anyway just asking if any IT people can help me out?

 

Why are you testing it on the Frankfurt server?

 

I'd thought i'd try a few different ones to see if there was any difference?

heres a london one then, again





just to add, ive taken my wireless router out of the circuit, so running the modem via eithernet straight into my pc, tried to other pcs aswell, all the same shit slow connection?

 

somewhere in your house will be your main socket, with a detachable front plate on it. . . take it off and there is a test socket, plug your router into that and log onto the router homepage to see what speed your router see's. . . if its low then there is a problem outside your house and your hands, either a problem with the lines too your house or at the exchange . . . if its fast then there's a problem in your house somewhere, maybe a knackered ADSL filter or faulty socket etc etc.

cheers
Tim

 

filter is first thing as long as youre wireless signal is high..

Then reset youre box and reconnect.

Have you just bought a new wireless phone etc etc.

If so change channel from 11 to 6 or visa versa,

if none of that works its a virgin problem.

 

+1

thats the next thing you should try

 

my modem is pluged straight into the wall socket directly now, its trying to get virgin to send someone out, and sort it, thats proving an issue

 

Deffo something wrong there m8. I'd disconnect the router and go ethernet straight from the cable modem into the PC and test it. If there's still a problem then it probably lies outside the house. I'd be asking for an engineer round there sharpish !!!

Other way to get an accurate reading is to download something from microsoft.

 

i have disconect the router

right just connected the modem straight to the connector outside my house, used a different eithernet cable, and its still slow as!

 

when its plugged into the test socket . . go to "start" . . "run" . . .type "cmd' . . this will open a black window. . . type "ipconfig" and hit enter, take a note of your default gateway . . it'll be 192.168.1. . . . or similar, open internet explorer and type that number into your address bar, that'll open your router homepage and you can see what speed your router is getting from the exchange, if you do a download test as normal i.e speedtest there won't be a change as your BRAS profile can take 3 days to recognise any wiring changes (therefore speedtests won't give the correct reading)

Cheers
Tim

 

oh sorry for my extra crap use of english and typing, as im forced to use pf mobile versiln! and it just wont display as nice as full pf on my phone

 

timmyturbo, test socket?
i only have one termiated cable in my brown box outside
the other unterminated cable is attached to a dead spider

 

I applaud you for sacrificing the internet to kill a spider

 

Test sockets behind the front plate,hope this helps, if you've got the older style single socket without the removable half front then there is no way of testing back to the exchange unfortunately, not without paying for an engineer to come out anyway.

 

Fil, is it ADSL or Cable you have ?

 

nope my ip gateway just says did not match any documents ?

 

err no idea, virgin cable, was ntl

 

ahh cable then just see the picture above on my pc, dont show on the mobile version

 

If its Virgin 10mb it will be cable. Dont think they offer a 10mb ADSL service

 

browse to:

http://192.169.100.1

log in with root (password written on the screen, cant remember what it is off the top of my head)

post up all the details n all the pages, especially operational config and downstream status

these figures will tell us if the issue is obvbiously to do with the cable network (which it probably is TBH...)

 

this only applys to bt network fed adsl lines, not cable broadband..

 

timmy, hes not got ADSL, it works differently

 

jim im getting, IE can not display this page , when clicking that link

 

should be http://192.168.100.1

 

my bad lol, prob should have asked that first being a 10meg connection lol

 

right thats working, but jims saying the passwords on the screen?? err i cant see it?


edit : ahh passwords root too!

 

RIGHT




Acquire Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : 8.9 dBm
VDownstream SNR : 17.8 dB

Upstream Channel ID : 3
Upstream Transmit Power Level : 40.50 dBm
VUpstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 34000000 Hz
Upstream Mini-Slot Size : 2

request(1)initialRanging(3)periodicRanging(4)shortData(5)longData(6)Modulation TypeQPSK QPSK QPSK QPSK QPSK Differential EncodingOff Off Off Off Off Preamble Length6412812810080Preamble Offset39666396396FEC T Bytes05539FEC K Bytes16343478232Scrambler Seed338338338338338Max Burst000350Guard Time8484825137Last CodewordFixed Fixed Fixed Short Short ScramblerOn On On On On

Network Access : AllowedMaximum Downstream Data Rate : 10240000Maximum Upstream Data Rate : 512000Maximum Upstream Channel Burst : 1600Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1

 

right, your cable is fucked i can tell you that straight away, its not your equipment

http://www.cableforum.co.uk/board/12...al-levels.html

 

Thats my last test Fil... Doesnt help I know, but VM is ok here at the minute

 

cheers jim, thats what i want to know / confirm, will call them tomorrow, with the knowledge nothing my end is screewed up and its there problem! Request an engineer or ill cancel it.


What i do what to know is why the fuck couldnt virgin tell me that, useless cunts!



Adrian, rubbing salt in the wounds man

 

Fil, the helpdesk can see all that information you have just coped n pasted and should know straight away there is a problem. if they give you grief then either youre speaking to an IDIOT or theyre blagging you

 

Jog on you numpties, jims knows what wrong

 

read and understand that link i sent u for ammo.

just so you know the bottom bit about 256QAM does not apply to you, you are using QAM64 (more basic)

 

just printed it off


cheers again people, im off to bed

 

update, they aint got a clue!

but a refunding me a months subs to start with

and the engineers coming on the 22nd

 

Nice findings on that link, Jim.

Ive bookmarked as I sometimes have to call them (rarely)

Had one guy asking me about spyware after being on the phone for around 15 minutes, and doing necessary checks, so I said I worked in IT and probably understood the VM network better than him

Passed to 2nd line, "yes there is a problem, we'll sort it in the next 30 minutes". Was sorted in about 5, but I do have to give the 1st line support people credit as a LOT of the issues are probably firewall/spyware/virus/etc etc related issues.

 

and 20mins later new modem fitted, back runing 10meg, well 9.89

 

does the new modem have a little plug bit on it between the cable and the modem by any chance? can we get the same stats off your new one?

 

yes a 10db attenuator

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -5.0 dBmV
Downstream SNR : 34.7 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

 

within specs, much better