Shame that .. cos there are a lot more features in the latest versions, like improved OSI replacement support for instance. A lot of dealers are running on outdated Microcraps .. They just dont bother updating.
Its possible that Merkenish carry one or two of these ... but unlikely.
Failing that, a search on EDIX, but it needs to be worldwide. The dealer then just has the problem of buying from another dealer.
In this case, the stock would show in Rapid, but nothing found in the bin when picked. Most dealers would put stuff like this on stock order, to make money. They get more discount .. and pass a bit to customer, so everyones happy. Just takes longer, cos our systems give priority to VOR orders and warranty parts ship.
It's now getting iffy on availability for sheet metal stuff over 10yrs old. However, this week, we just introduced a new scheme for older parts and RS/Motorsport parts support. That is web-based and offers an instant search of databased parts. This will become available to dealers shortly.