Originally Posted by focusbird
Another one to avoid is NIG, had an ongoing claim for a stolen vehicle for the past 5 weeks, at one point they told us their Indian call centre were dealing with it, phone again to be told that they don't actually have an Indian call centre
rang this week chasing them up AGAIN and was told they didn't know anything about the car or the claim to begin with - they're utter muppets
Hi Focusbird,
Sounds like a total nightmare
We don't deal with NIG, never have. But from memory they only deal with brokers and dont do business directly. Your broker receives commission to handle your policy for the year, so i'd let them know how you feel and get them on the case.
Most of our policies also guarantee a 14 day hire car in event of theft or total loss claims too. Just to get you out of trouble and help you sort yourself out whilst the Insurer pays you for the claim.
Didnt think NIG had Indian call centres, thats Norwich Union that use the call centres out there. But doesnt sound like the UK NIG claims office (birmingham) is any better.
So.. get hold of your broker and rattle their cage.
Kind regards
Tony