Stu - I know the place! Done a screen on a Beemer down there for em - seems somehow whilsts regassing the air con on it they managed to hit the screen with something, hard enough to make it look like a brick-like object had been thrown at it
Cash job as well, no insurance or anything and it had to be done THAT weekend aswell while they had BEFORE the custom came to collect it

Sound dodgy to you aswell? I thought so..... Whats the betting they never even TOLD the customer anything about the screen