Jason

Pay rises are nOt compulsory for anyone thats the first misconception people have

The best thing to do is along the following lines

1. Have a Perf related process where every year they have a performance review

2. Decide on the ratings ie SBT BT OT AT SAT

Significany Below Target
Below Target
On Target
Above Target
Sig Above Target

Set each employee targtes whether they be volumes , Quality training etc

Then at the end of each year decide how much extra yoiu have in your "kitty" for pay rises and then work out what each rating gets

ie OT 3.5% similar to the RPi

AT may get 6% and SAT gets 9%

Therefore you are rewarding the productiive people

BT & SBT get nothing other than a 2nd review 6mths later in line with the smae policy

What you will find is some people will really push for the extra

Think about bonus's you pay too has that to will have impact if you pay it as a % of salary eg each year your bonus payouut will increase


HTH

Nige