No Dan the policy was not live.
all monies had been paid.
I received my renewal quote and was not happy so I looked around for more quotes.
I found a better quote.

I phoned the number given and spoke to Mollie. She told me she had marked my account as non renewal and my proof of no claims would be forwarded.

2 days later I’m greeted with a letter from the instalment company telling me I need to pay or my new policy would be terminated and they would require full payment etc etc. I tried to call them and of course you can’t talk to them, it’s all options and AI.
so I call your company back and speak to a Sophie from memory, who apologies and tells me that is just an error on their behalf, I shouldn’t worry they are sorry blah blah blah.

So today I get an email saying I’ve had my instalment plan terminated due to default on payment, if I don’t pay the full amount by tomorrow my policy will be cancelled, databases informed, etc etc etc.

If this in anyway impacts my credit rating, ability to get insurance I will take legal action.

I don’t have a policy with you, I don’t have a credit agreement with you I never will again.