Originally Posted by
stevieturbo
Wound up ? Should have been sacked.
Customers pay dealers a clean fortune to have their cars worked on, so there should be no excuse for anyone defrauding them by not fitting parts they are charged for, whether at a management level, or at the man on the tools level.
It's like a friend who used to work at a dealer....and at teh end of each month they'd get a bonus if there were no "comebacks"....I was like, WTF's that ? Basically if there were no customer complaints after any service work etc.
I was like holy fuck you arent serious ? It should be if there are comebacks, you get a good fucking slap or wages docked.
I know he got a good bollocking but he wasn’t sacked, but as you’ve pointed out, not surprising with main dealership ethics, problem is they have most new car owner by the short and curlies, and this stigma of main dealer servicing being better and keeping a cars value, where as it couldn’t be further from the truth in some instances.