Originally Posted by
burnzy
One of my mates works for one of the VAG groups, he said one lad had his tool box moved and behind it was a massive pile of brand new pollen filters, he’d taken the new filters out the box then threw them behind his tool box as he couldn’t be arsed to change them.
i can’t remember what his excuse was but the lads wound him up for ages about it.
Wound up ? Should have been sacked.
Customers pay dealers a clean fortune to have their cars worked on, so there should be no excuse for anyone defrauding them by not fitting parts they are charged for, whether at a management level, or at the man on the tools level.
It's like a friend who used to work at a dealer....and at teh end of each month they'd get a bonus if there were no "comebacks"....I was like, WTF's that ? Basically if there were no customer complaints after any service work etc.
I was like holy fuck you arent serious ? It should be if there are comebacks, you get a good fucking slap or wages docked.