Originally Posted by
Robsters
on a side note Ford HQ got back to me but sadly nothing they can do as they said dealer is a franchise basically a separate company even though they carry the ford badge

seems odd dealers are franchised off from the main manufacturer :/ surely the dealer shit it cant be good for the ford people either
In my reply to you further up the page I pointed out they are a franchise group, however ford do not like to hear their brand getting bad mouthed as point of sale so do hold a little black book on franchises that's why I advised letting trading standards know and google reviews etc, although it may not help you as your issue is concrete proof, but it will help others.