Buddy I deal with a lot of dealers and as they are simply franchised groups these day's most offering more than one brand of car too which waters down the ford brand totally with the likes of hartwell ford and evans who now sell many other brands, some dealerships are decent and offer better % rates too so not all ford dealerships are the same, I have dealt with think ford at another branch and found them equally shocking as I was brought along to help someone conclude their purchase which went sour and I got their deposit back, report the dealer to trading standards and kick up a fuss on their web/fb page as well as google reviews, and maybe now just settle for the older car as advised or pick another dealer with good reviews I am happy to assist as I know most dealers and have contacts in berks/herts,essex & middx area