So my experience with this dealer is terrible. I was going to go for a 2 year old ford fiesta, I asked them if there was anything they could do with the 10.9% interest rate i told them i saw better interest rates at other dealers and was there really nothing they could do with this?

they came back with saying they could do nothing but add in either paint protection or 1 year extra warranty bringing the total to 2 year warranty. They promised on the day that i saw the car that they would bring it to the branch nearer to where i lived as they all work as a group (baron group.....baron mafia??). however on the day they said it getting to late in the day to bring it and if we can we do another day? i said it would be hard as i was working the next 5 days....i offered to pick it up the following week on my next day off.....however they insisted it had to be picked up before the end of the month or the deal was off......Big arguement down the phone.

At this point i was deciding if this car was even worth it? so by friday afternoon 31st August the sales guy rang me and asked are you still collecting the car? (i still had £100 holding deposit on the car) i said well it's been difficult cause i been working all day. He then said if i came first thing on Saturday morning (1st sep) he honor the same deal with the 2 year warranty....so sat morning after a lot of thought we went for it, after all i needed a new car the 2001 fiesta 17 years old and going into another winter with another MOT is not ideal with a young family. jumped in a taxi down to there branch (as they insisted the paper work had to be done there)...I get there...no one comes to greet me and there all sitting at there desks....no hello nothing, i find the sales guy at his desk and i sit down and he starts going through all the paper work, he then says so the car comes with 11 months remaining warranty saying it like a automated robot....i said hang on hang on i came down here in a taxi this morning on the promise it was the deal we discussed with the 2 years warranty which was a thin offer as it was, (I forgot to mention i was signing up on a PCP deal 174 a month extra £8 per month for gap insurance on top, with no deposit over 4 years then a balloon payment of £3300) he then denied all knowledge of the deal we discussed like it never happened he then shouted at me saying YOU CAN CHECK OUR PHONE LOGS AND EMAILS I NEVER PROMISED THIS. (later on i found the email at home that did promise this) i walked out there office but on way out there manager Jason started telling me to never come back and waste there time, this then sparked a big argument... i said waste your time??! i wasted £65 in taxi to get there and back and they were supposed to bring the car to branch nearer to me as well!

Outside it got more heated telling me to get off there premises etc or they ring the police (which i said i welcomed as i wanted to ring the police myself but i had to get to work that day and did not have time) the taxi guy showed up and he saw the aggressive exchange between 7 of them and 1 of me, sticking fingers up at me etc. I am now looking into what to do to expose them....stupid me i did not think to film them but at the time i felt threatened. i tried to ring the police on 101 but can never get through and wonder what good the police will do anyway....

so angry at the situation but also i feel i had a major near miss with possibly a car over priced and likely had things wrong with it, looking at google reviews more closely after the event i see there are many problems with there cars and people waiting over a month for repairs. this was the THINK FORD Farnborough branch, bunch of thugs who work in there.