Glass Repair Helpline (open 24 hours a day)
If your policy includes Windscreen Damage Cover, and, either your windscreen or a window is broken, please call our Glass Repair Helpline on 0333 220 2025 so that we can arrange for repair or replacement (subject to the relevant windscreen excess).

Section 4: Windscreen damage
1. Cover for your windscreen
We will pay:
y to repair or replace broken glass in your car’s windscreen, windows or sunroof y to repair any scratching to the bodywork caused by the broken glass
As long as there has not been any other loss or damage.
Our Glass Repair Helpline (open 24 hours a day) is 0333 220 2025.
2. What is not covered
We will not pay:
y any excess shown on your current Policy Schedule. You are responsible for the excess
regardless of fault or the driver of your car
y for the replacement of the hood/roof structure of a convertible car when the glass is
not repairable
y for a courtesy car
y any windscreens or windows not made of glass e.g. Perspex
y more than £25 for each glass repair or £50 for each glass replacement after we have deducted your excess, if the repair or replacement is not arranged via our glass repair helpline
y more than the market value of the car at the time of loss (less any excess) Claims under this section will not affect your No Claims Bonus.
If any lost or damaged parts are no longer available, we will only pay the cost shown in the manufacturer’s latest price guide, together with reasonable fitting costs. If your car is three years old or more, we may decide to repair it with recycled parts, or with parts which have not been made by the car’s manufacturer, but are of a similar standard.
See also:
General Exceptions
General Conditions
Extra Conditions (endorsements)