Hi Trevor, thanks for your message:
The radio was taken out and the serial number was used by the dealership, to find the code.
They put the radio back in but did not key in the code, that was left to me!!!!
The radio is a Ford, model number: 6000AUX
I know how to key the code in, using the method of pressing 1, 2 etc, its just coming up with all Zero's though.
I hope all this makes sense !!