I had a shocking experience with RAC and will not be using them again. Broke down in Feb, explained what the problem was and that the car needed recovery. 3 hours later a tiny van arrives and the guy says "that needs recovery". 3 more hours past and a sub contractor rocks up to change my puncture. WTF. Gets grumpy when I tell him the engine's seized and he tells me lowered cars should be illegal. Grumpy guy then applies the handbrake so hard the handbrake won't release. Obviously I complained and got fob off after fob off until I get a call to say they completed their investigation, which as far as I can tell meant asking their contractor who denied it, and the case was closed.

I will not be using them again EVER!