im an aa patrol, myself and my colleagues try our hardest to do the best we can, but when you hear stories of the attending person being hours and hours its not down to us but the deployment by the ppl in the offices! same for rac also unfortunately.
the people in the vans are genuinely only interested in helping you, but if your membership entitlement doesnt allow us to take you to where u need to be then nowadays because of tracking etc and every movement being watched and scrutinized its hard to bend the rules.
if you need explanation of the terms or cover,
roadside cover is a roadside repair if possible, or a local tow to a garage within 10 miles of the breakdown locaton,
relay, is national recovery regardless of distance,
home start is pretty self explanatory, we'll attend at home.

any questions, feel free to fire away.

it also pays to ring your provider each year at renewal and discuss premiums etc, if you can find another service from a rival they'll likely match or beat the price.