Is this a joke? How is that place still in business???

I'm as laid back as a deck chair but if I was spoke to like that by someone who was supposed to be fixing my car but instead damaged it, I'd have gone mental, I would have made sure I didn't leave without making sure their workshop was empty of customers first! I would have shouted to anyone else waiting look what they did etc etc. Need to get that Dom guy from Rogue Traders onto it

Keep us updated with what happens, hope you get the car sorted free of charge too.