tbh i dont know why you are all so hard on him .....he is a good lad , i know him and have delt with him before on may occasions and he has sorted me out . He has also helped one of my close mates out with his car and still does . If he didnt get back to you in time its usually because he is flat out busy with work .
all i can say is be patient and he will sort you out , he is no crook by a long shot !
Andy