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Old Jun 19, 2014 | 06:25 PM
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Thrush
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The problem with Nationals is they don't provide adequate training - hence why you say you were the only one that can save glass without damaging it. Hence why I said I'd never work there - the company is run like a shambles, with next to know care given to fitters to improve or advance.

Your statement about "all people who don't work for auto glass slate them" is also incorrect. I don't work for AG and I don't slate them. A lot of people I work alongside, who clearly don't work for AG, also don't slate them.

Your statement about AG's warranty service is also incorrect. The big companies all have warranty services in place, and if a tech damages a car, the damage will be rectified and paid for by the company. Be it ordering and fitting new parts, respraying paint work, etc. AG's service is not as "no quibble as you make out" - if anything, the AA's warranty procedure is more "no quibble" than AG's. At AG, much of the warranty stuff is down to branch managers. They are allowed to haggle with the customer over where the work is done, how much it can cost, and even simply waive an excess if that will stop the customer per-suing a claim; The AA don't do any of that - if it's damaged, it gets replaced. Simple as that. No dropping execs', no setting price limits or paying in lieu of work done. Customer service takes over, and if it's legitimately a tech-at-fault claim, then the AA get the car into an approved body shop, get the work done, pay for it in full, and most of the time, provide a courtesy car too.

AG are also not the only company that is wire-focused. All the big players have wiring kits. I ran the AG "Ezi-Wire" during it's launch and test phase many years back, before it went onto ever fitters van, and was part of a new program team dedicated to rectifying warranty work (hence why having the wiring kit a year or two before everyone else got it), that (nearly) every branch ran. I have a wiring kit at the AA too - looks different, does the same job. Auto Windscreens also have one - looks different, does the same job.

AG fitters are supplied the same cut back tools as the AA supplies - both of which got the idea from Auto Windscreens (who had it first, since the tool and blades were launched by Panther tools, who have a long standing partnership with AW).

All three companies have pre and post inspection paperwork, and if not adhered to, will result in disciplinary action.

So please, if you know as much as you claim to, please don't make blanket statements that are barely based in fact.
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