Hi, what age was your car when that happened? I've been on to Ford Customer Relations, they haw offered to pay £140, I'm left to pay £670. Did they give an explanation as to why the rack went? I'm very suspicious of the reason. I was a Ford mechanic for 7 years back in the mid '90s, saw a lot of faults but never a rack failing at 45000 miles.

Cheers,

Garry.