Is it just me or are they a bit silly!

i want to order 3 bolts.

I ring and give them the finis code and mention its for an escort cosworth, i hear umms and aaghhs and oh we may not have that etc etc.

so he states, nope not got it.

so i reply well i need 3 of them can they be ordered

3 minutes pass.

yep they can be ordered on next day delivery.

ok great can you order them in for me please and ill come and get them tomorrow.

Ah no im afraid not, come down today pay for them then come back tomorrow and get them.

for 3 god damn bolts! that cant cost much i just dont see why it needs this polava.