Who makes these looms for them ?
Ive asked who is making their looms in another thread but they didnt reply.

Have they got back to you yet ?

My first guess would be that the pins 1 and 5 are the wrong way around on the MSD loom. The supplier cant of got much else wrong with the colour coding they have used.

Thats if it is the loom though. Have you tried another coil ?