It seems the way of the world these days, fob off attitude and no customer service or forward thinking, people remember bad experiences and it wont do there brand any good in the future, messing people about with things that should be covered is a terrible business practice and ford should be ashamed, there's been a lot lately on here about not honouring or wriggling out of things that should be covered, things like stereos not working on new cars and then excuses on why its not covered, my ford radio is 26 years old and works spot on, seem to be going backwards

hope you get it sorted