Well we had all the stamps plus service history with ford on the fiesta st. Took the car to the dealer (polar Warrington) as there was corrosion on the tailgate edges. They took photos and went away to ford. A few days later they called and said they will not cover the corrosion. This was a red rag to a bull with mr mrs as its her car. She called ford crc and spoken to some dim bint on the phone who tried to fob her off. After escalating through the management teams within ford someone finally agreed that the issue was covered under warranty and should be repaired and should not of got to the stage where he was involved.
Polar done the repair but had 3 goes of doing it correctly!