My charger for my snap on impact gun broke one day and spoke to our dealer when in and showed him it. He said sorry its not covered and will have to buy a new charger. He even phoned his brother who was a snap on rep too and he said same. Needless to say I wasn't impressed so paid of my account and told him not to bother asking me if I want anything again. I phoned up the rep I got it from who had been swapped onto a different part of town.............He said no problem I will change it free for you. Goes to show that there is good and bad reps and ive not bought anything from our rep since.