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Old Sep 3, 2013 | 10:35 PM
  #39  
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GVK.
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From: Lincs.
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Originally Posted by markk
I have to laugh at comments like this, especially when your own business did not succeed, Im sorry but you are that reason.

Why is £35 a piss take? take off the governments VAT that leaves £28 for the dealer to buy a wiper blade, make a SMALL profit, and pay someone to fit it.

Is that too much to ask when you are in business?

And to follow that, - "dealer have huge profit margins" they feckin do not!

I had spent nearly 20 years in dealerships, managing departments, and the people who have the margins are the brand, not the franchised dealer who if they are lucky will make a nice margin of 40% on a £8 oil filter, general service items are good to sell, but the likes of suspension and steering components, slow moving items dealers are lucky if they get given a 10% margin from the brand.

They pay for a massive training package for the techs (if they are a pukka dealer - which LR are) and when you take a car in to be looked at they should look at it as if it was comparable to a new vehicle, not - oh well its just a little amount of play, or well I will leave that cracked under tray and not tell the owner.

Just mention 'Duty of care'.

BTW, VW Sharan undertrays are £270 cost plus vat to VW

I am stepping down now

To the OP, you are within your right to simply hand it back for a full refund, just don't take too long at it.

The warranty will only be named components, and for mechanical.
Very good post from someone who has obviously been in a main dealer enviroment.

I worked at a BMW dealers a few years ago £110 + vat an hour labour rate.
One of the first days I was there did a service on an E60 M5, it required discs and pads all round & 4 tyres - bill was £3000

Last edited by GVK.; Sep 3, 2013 at 10:39 PM.
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