oh dear, sounds like the driver has fucked it, if it was fine before then a massive coincidence no?
a guy i worked with had his car in a halfords auto thing a few years back, e46 m3...
the police came knocking one night asking why he was on cctv driving like a complete cunt through chippenham high street...
when he expained the car had been having work done for 2 days and wouldnt be ready for him till the next day, you can probably guess he wasnt best pleased!