ive never had a problem with em and there prices are fooking excelent tbh too
ive used em a good few times, i even arranged collection from other peoples houses when ive won stuff on ebay and the price they charge is 8.99 too
never need to leave the house and they drop it off to me or collect em from me
top fooking company, sorry you have had a bad experience though
ive had other more expensive couriers be totally hopeless and where io live most want me to drive to the depot and drop the item off to em
oh and the best quote i ever recived from the post office
1st class aint garanteed, it meanss it gets there if it gets there, special delivery will defo get there
fook sending anything second class

, must be gets there if its not even worth nicking or too heavy to lob in the local wheelie bin