Hi mate, only just joined this site, so here goes....
I lived in Blackpool once, and had a new Zetec S from them, it was a nightmere for the first 2 months, this car was "brand" new and it spent more time there!
Shell is right there crap, but saying that the Trade and Stantards Act of 1982 does stand as ESCYSCOTT meantions. But dont be unhappy and have to put up with it, cos my FRS has just cost me £18499 in Oct 04 just gone and that had a a couple of marks on, so the price went down!!
John