Originally Posted by The Knife
One point I have to disagree with Weevil on is who's compo claim it is.
You asked Parcel Force to provide a service and agreed a fee with them for doing so. That is the contract, so it is up to you to refund him and pursue a claim from the carrier. The buyer has no contract with Parcel Force, only with you.
Having said that, I claimed off them for an amp I bought and they paid out to me, not to the seller.
You might be right mate - I've never looked into it in any detail. I claimed when my stuff arrived smashed up because I thought they might want to see the damaged item and packaging and obviously I had it, not the guy who posted it to me. But as you say, the contract is with whoever paid the postage whilst common sense suggests that the guy who received the damaged parcel is best placed to persue the claim.
And as for the other message further up about private sellers I'm afraid that from a legal point of view it is entirely true. Despite that I've bought more stuff on Ebay than I have sold and have never had a problem. I just made sure I knew my rights (which are practically zilch) before I started, and so bid carefully. All Ebay users should take the time to familiarise themselves with the legal position just in case it comes to that. There is nothing at all that can be done to a seller who fails to uphold the moral obligations the buyer perceives him to have.