You may have seen a post by me a week or so ago regarding the posting of a mountain bike.

Said bike was posted (box obtained from a proper cycle shop) wheels, handlebars and pedals removed and put into box.

Received this email this morning:

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Hi Stuart,

I picked up the bike from Parcel Force today morning.

The bike is nowhere near the 'excellent condition' it was described as in the auction. I would say it is not even in a 'good
condition'. None of the components are in an 'excellent condition'. I have taken a few photographs of a few parts of the bike for
your perusal. The front hub is damaged (front_hub_1.jpg, fron_hub_2.jpg), I am not sure whether this was a consequence of the bike
not being packed up properly because a bit of the hub was protruding from the packaging when I took delivery (package_1.jpg,
package_2.jpg) or whether it was damaged previously. The front disk brake master cylinder is leaking and damaged all the hydraulic
oil has leaked out (front_brake.jpg). Most serious of all, the bike frame has cracks on it, which makes it unsafe to ride in my
opinion and thus unusable (frame_1.jpg, frame_2.jpg, frame_3.jpg).

I am sorry to say this but I would like to return the bike because it is not as described and is unsafe to ride and thus unusable.

Please can you advise on how I should go about returning it back? Please arrange for it to be returned via Parcel Force. I will put
it back in the box I received it in. Please provide instructions on when I should take it back to Parcel Force.

Please process a refund once you have received the bike. Just in case I do not hear from you within the next 7 days I shall be
launching a formal complaint with eBay concerning this transaction.

Many thanks for your help. I am sorry this transaction did not turn out well.
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The only thing I can comment on is with the cracks. This is just the paint on top and they are very faint.

He has signed for it, I checked using the parcelforce tracker.

If you saw parts of the bike sticking through the box, would you not check the items inside prior to signing?

Any advice greatfully received.