What you say is true as that's what happened to me and he even admitted he hadn't even submitted my details to their underwriters, he was a nice fella though not rude or anything like that I think he was just a bit out of his depth, like I said I'll give them another chance next year and hopefully I'll get to speak to the man himself when the time comes as I still believe they are a good company as people still seem to be recommended them, so I wouldn't write them off just yet pani.
