So far, I've heard of 3 people in total with bad service from Need 2 Insure, but those 3 like above who have been too half assed to resolve the problem with Paul himself i.e. look at this topic for a good example

Near enough every Cossie owner has their insurance with them, as well as loads of FRS owners etc. If you've had bad service, then it's probably you that's screwed something up