Ended up calling Dell back

Got one of these touch sreen ones that will never get used by using touch screen

Thing is, it has a blu-ray player... but when I out a blu-ray in, it spins but the PC doesn't recognise that there is a disc in. On pevious PC's the disc would just load up... This one doesn't even show up in wondows explorer.

Any ideas please? Its as if it doesn't know that it has a blu-ray player ?