Originally Posted by
col93saphcos
had car insured using monthly direct debits,sold car,being such a shit company you cannot get hold of them if you work,
so i cancelled direct debits and eventually got hold of them to tell them,(week later or so)
they wanted policy returned and proof of sale to save me getting unwanted charges,which was sent but they say never got it!
now they say im due them 2 months insurance when i never even had car.
they now threatening me with debt collectors,
they only open office hours and where i work i dont get mobile signal,
so just warning others so it doesnt happen to anyone else,
rant over,lol
colin
sorry to be the bearer of bad news but this is pretty typical with smaller brokers and insurance company's. the DD you have set up isnt a standing order as such going direct to the insurers, in the conventional sense, only large insurers, direct line/tesco etc offer this.
when you needed to divide your payments up the company would have taken out a small loan in your name and then you are liable for the full amount until the end of the policy regardless of whether you keep the car or not.
i would have hoped a-plan would have explained this over the phone, and if they didnt then they have to answer for it.
if they offered to waive the charges for proof of sale, then i would follow up on that. anything important should be sent recorded delivery
hope this helps