Hi all

I am currently with virgin media and have a 50mb line and a superhub installed in the house. Behind the house is an annex which the landlords currently rent out to another couple and part of the deal is that they use our internet for a small fee each month. At first things were ok as the wireless was being picked up at around 2-3 bars so was still useable for general web surfing etc which they do whereas i use my pc mostly for online gaming and the occasional browse of the web. Now though they can barely pick up a decent or stable signal from the superhub and speaking to virgin today on the phone, they want ME to pay £99 just to get the superhub moved to a different part of the house!!!

To sort something myself i have ran a 40m cat 5 ethernet cable from the superhub in our house, out of our bedroom window and into their annex as i was told it should connect with no issues and setting up but their is nothing going through. It is picking up on the "network and sharing centre" as "unidentified network" and it appears to be connected as such but there is still no way of accessing the internet. Virgin have effectively fobbed me off saying "it might be their laptop" I have tried connecting their laptop into the cable i run to my pc tower and the same results come up. After a quick look on the net the only thing i can see is that virgin only offer 1 ip address per household????????????


i'm a bit confused with it all so if anyone has any advice that would be grand


Thanks