Hi, my name is bob the builder, I have come to fix the house I built for you in 2010. However after having a quick look I don't believe I can fix it as I do not have the knowledge to do so. Therefore, would you mind awfully if I insisted you lived in this little caravan for the duration to avoid me breaking into a sweat.
FUCK OFF.
Don't accept "we can't fix it for an answer", I certainly wouldn't.