Andy,
Sorry you feel that way, but the problem isn't with me, the problem is with the suppliers - what am I suspposed to do if I am constantly given the runaround by people like this? I can't afford to let them drag my name down, so I have no choice but to distance myself from them. Obviously I didn't do it soon enough if that is how you feel LOL .

However, just to make you feel better, I placed an order with Spencer for a new batch of SECS monitors and 18 months later I was STILL waiting. I got so disillusioned with chasing him and getting basically fobbed off, that I had no choice but to wash my hands of this. I gave you all Spencer's contact details (as I have nothing to do with the repairs, these are dealt with DIRECTLY by him), so I am confused why you feel it is anything to do with me, other than by association LOL?

Given this and the position I found myself in with the long waiting times and poor customer service being received - what would YOU have done?

Now that I have found a company that gives the kind of service I require (and the kind of service people EXPECT from me) with the IECS monitors, I have naturally COMPLETELY washed my hands of SECS (although I still point people in the repairer's direction as and when asked). It is obviously your perogative to chose to not deal with me, but the service IECS gives is 100% perfect, the designers are proper enthusiasts and really want the product to succeed, so provide the back-up equal to the best I have ever dealt with .

Hopefully you can see the position I have been put in and that I have gone some way to explain the reasons for the decisions made. I appreciate that doesn't help you, but I can't force people to do things they obviously don't want to do and if they don't want to do it, there is no point in me continuing to deal with them.....

Rest assured you wouldn't be disappointed in the same way.