got a big complaint for A-PLAN

Rang this afternoon on 01235 550 200
Spoke to a guy called James. was on the phone for at least 15-20 mins,
Explained to him I have a policy with Greenlight insurance for a MK1 Focus rs and looking to insure a Ford KA for winter run around use max 5k a year and promised me he would mirror 4years ncb.
Any way all way looking good untill i rang back and spoke to a lass called jodie. she gave me a quote of £800 a year.( was not going to take insurance out as the RS is less than that a year)
when i explained to her that the RS is less than that, she said if your 4 years ncb is with the RS she wouldnt be able to mirror the ncbs.

I thought the service was very poor
and came away a very un happy chappy.