Recently i was reading PC mag and came across a article on Live Tech by CyberDefender, and apparently they have a 24 x7 help line for tech support. what i find that this LiveTech service is different, because that they offer - for $239 – to 'give your computer an initial diagnostic and fix any problems found. Then any time you need tech help, day or night, you can call on them. They'll get your printer installed, clean up malware problems, optimize your PC's performance, and that they dont out source they are all from one Company. For me, and maybe many of us on this forum, we can do this stuff ourselves.
but like me as well i have that one relative that is totally unfamiliar with computers and calls me once a week so i can try to figure out over the phone whats wrong with his pc, and since its family dont have the heart to say no, but after calculating the collection of hours of frustration as they try to describe what thier pc is doing, or describing how to get into certain functions, i beleive this may be a ideal gift. The article stated they fix your c thru remote control, Does this mean remote access? and if so how secure is such a service? if anyone has used this service any feed back would be highly appreciated